Legal Document · Platform Rules · User Agreement
These Terms & Conditions govern your use of the 11pk platform. By registering an account or accessing any part of the 11pk website, you confirm that you have read, understood, and agreed to be bound by these terms in full. Please read them carefully before proceeding.
Key Obligations at a Glance
These are the core areas governed by the 11pk Terms & Conditions. The full legal text appears in the sections below — the cards here are an orientation summary, not a substitute for reading the complete document.
You must be 21 years of age or older to register and use 11pk. We operate a strict age verification process and reserve the right to request identity documents at any time.
All 11pk account balances are held in Pakistani Rupees (PKR). Deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank are subject to the transaction rules outlined in Section 5.
All bonuses offered by 11pk come with wagering requirements, validity periods, and game restrictions. Bonus funds and real-money funds are governed separately until wagering conditions are met.
Each player may hold only one active 11pk account. Duplicate accounts, fraudulent activity, bonus abuse, and collusion are prohibited and will result in permanent account closure and forfeiture of balances.
11pk provides deposit limits, session time controls, and self-exclusion tools to all registered players. Use of the platform by persons with gambling disorders is actively discouraged and supported through our responsible gaming programme.
These Terms are governed by the laws of the jurisdiction in which 11pk holds its international gaming license. Disputes are resolved through the platform's internal complaints procedure before escalation to a licensed Alternative Dispute Resolution (ADR) body.
Important Notice: These Terms & Conditions constitute a legally binding agreement between you ("the Player") and 11pk ("the Platform", "we", "us", "our"). By creating an account, making a deposit, or using any feature of the 11pk platform, you unconditionally accept these Terms. If you do not agree, you must immediately cease use of the platform. These Terms apply to all users accessing 11pk from Pakistan, including Karachi, Lahore, Islamabad, Faisalabad, and all other cities and regions.
By accessing or using the 11pk platform — whether through a web browser, mobile browser, or any other means — you confirm that you have read these Terms & Conditions in full and agree to be bound by them. Your continued use of 11pk following any update to these Terms constitutes your acceptance of the revised version.
These Terms apply to all features of the 11pk platform including, but not limited to, sports betting markets (cricket, PSL, international tournaments), live casino games, slots, crash games, E-Sports betting, bonus programmes, and customer support interactions.
Where 11pk provides additional terms for specific promotions, games, or features, those specific terms apply alongside these general Terms & Conditions. In the event of any direct conflict, the specific promotional or game terms will take precedence for the relevant feature only.
Use of the 11pk platform is strictly restricted to individuals who meet all of the following eligibility criteria:
Age Verification: 11pk applies a strict 21+ age policy. We reserve the right to request valid government-issued identification documents (CNIC, passport, driving licence) from any player at any time to verify age and identity. Accounts where age cannot be verified will be suspended until documentation is provided. Any winnings accrued by an underage player will be forfeited and the account permanently closed.
Players are responsible for ensuring that their use of 11pk complies with all laws applicable in their own jurisdiction. 11pk does not warrant that access to the platform is lawful in every country or region. Pakistani players are solely responsible for understanding and complying with their local legal obligations.
To access the full features of the 11pk platform, including placing bets, playing casino games, and making deposits and withdrawals, you must register a player account. Registration is free of charge.
Each individual player is permitted to hold only one active registered account on 11pk. Operating multiple accounts — whether under the same name, same contact details, same device, same IP address, or same payment method — is strictly prohibited. 11pk uses automated and manual detection methods to identify duplicate accounts. All duplicate accounts and associated balances will be closed without prior notice.
During registration, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, CNIC number, and valid contact details. Providing false or misleading information during registration constitutes a material breach of these Terms and may result in permanent account closure and forfeiture of funds.
11pk operates a Know Your Customer (KYC) process in compliance with its international gaming license obligations. You may be required to submit one or more of the following documents before a withdrawal is processed:
KYC verification is typically completed within 24–72 hours. Withdrawals are placed on hold until verification is successfully completed. 11pk will not penalise players for the duration of a pending KYC review, provided the information submitted is genuine.
You are solely responsible for maintaining the confidentiality of your 11pk account login credentials, including your username and password. You must not share your login credentials with any other person under any circumstances.
All activity that occurs under your account — including all bets placed, games played, and deposits or withdrawals made — is your responsibility. If you suspect that your account has been accessed without your authorisation, you must contact 11pk customer support immediately via live chat at [email protected].
Security Recommendation: Use a strong, unique password for your 11pk account that is not used on any other website or application. Enable two-factor authentication (2FA) if available in your account settings. Be cautious of phishing attempts — 11pk will never ask for your password via email, SMS, or live chat.
11pk will not be held liable for any losses resulting from unauthorised account access where the player failed to maintain reasonable security practices, including sharing credentials or failing to report a suspected breach in a timely manner.
11pk accepts deposits and processes withdrawals via the following payment methods for Pakistani players: JazzCash, EasyPaisa, HBL (Habib Bank Limited), UBL (United Bank Limited), and Meezan Bank. All transactions are conducted in Pakistani Rupees (PKR). No currency conversion fees are applied by 11pk; however, your payment provider may apply their own transaction charges, which are outside of 11pk's control.
Withdrawal Processing: 11pk aims to process all approved withdrawal requests within one business day. During high-traffic periods such as PSL season, processing times may extend to 48 hours. Players will receive a notification via their registered contact details when a withdrawal has been processed on the 11pk side.
11pk offers a range of bonuses and promotional offers to new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as PSL matches and major cricket series.
All bonuses are subject to wagering requirements unless explicitly stated otherwise in the specific promotional terms. Wagering requirements specify the number of times a bonus amount (or bonus plus deposit amount, as stated in the specific offer) must be wagered before any associated winnings can be withdrawn. For example, a 30x wagering requirement on a Rs. 1,000 bonus means Rs. 30,000 in qualifying bets must be placed before that bonus's winnings become withdrawable.
Each bonus has a defined validity period, stated in the specific promotional terms. Bonus funds not wagered within the validity period will expire and be removed from your account without notice. Wagering requirements must be met within the validity period.
Not all games contribute equally toward wagering requirements. Slot games typically contribute 100%. Live casino games, table games, and sports betting markets may contribute at reduced rates (commonly 10%–20%). The exact contribution rates for each game category are available in the bonus terms for each specific offer.
11pk actively monitors for bonus abuse, which includes but is not limited to: creating multiple accounts to claim a welcome bonus more than once, placing bets that hedge or reduce risk in a way designed to clear wagering requirements with minimal exposure, and exploiting technical errors or misconfigured bonus parameters. Detection of bonus abuse will result in forfeiture of all bonus funds and associated winnings, and may result in permanent account closure.
All sports betting markets on 11pk — including PSL cricket betting, T20 international markets, Test match betting, E-Sports markets, and other sports — are governed by the specific betting rules published for each market. These rules cover settlement procedures, void bet conditions, and handling of postponed or abandoned events.
For casino games including slots, live dealer tables, and crash games, the rules of each individual game as provided by the software supplier govern the outcome and payout of each game round. 11pk is not responsible for software errors or interruptions caused by the game provider, though we will make reasonable efforts to assist affected players.
All game outcomes on 11pk that use a Random Number Generator (RNG) are produced by certified RNG systems that have been tested by independent third-party testing laboratories for fairness and randomness. 11pk does not manipulate game outcomes.
In the event of a technical fault or error that interrupts a game session, 11pk will attempt to restore the session to its state immediately prior to the fault. Where this is not possible, any stake placed on the interrupted round will be returned to the player's balance.
11pk is committed to providing a safe, responsible, and fair gaming environment for all players. We recognise that for a small number of individuals, gambling can develop into a problem that negatively affects their personal, financial, and family life. Our responsible gaming programme is designed to support those players.
Age Restriction: 11pk is strictly a 21+ platform. If you believe that an underage individual has accessed the 11pk platform, please contact us immediately at [email protected]. We take underage gambling extremely seriously and will act on such reports promptly.
All registered 11pk players have access to the following responsible gaming tools, available at any time through their account settings or via our 24/7 live support team:
For more information and additional support resources, please visit our dedicated Responsible Gaming page.
The following actions are strictly prohibited on the 11pk platform. Violation of any of these prohibitions may result in immediate account suspension or permanent closure, forfeiture of all funds held in the account, and reporting to relevant authorities where legally required:
All content on the 11pk platform — including but not limited to the website design, graphics, logos, text, software, game interfaces, and data — is the intellectual property of 11pk or its licensed content providers. No part of the platform may be reproduced, copied, distributed, or used for commercial purposes without prior written consent from 11pk.
The 11pk name, logo, and associated brand marks are registered trademarks. Unauthorised use of these marks in connection with any other product, service, or business is strictly prohibited.
To the maximum extent permitted by applicable law, 11pk shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the platform, including losses arising from technical faults, server downtime, delayed or failed transactions, or interruption to game sessions.
11pk's total aggregate liability to any player in connection with their use of the platform — regardless of the legal basis for any claim — shall not exceed the total amount deposited by that player in the 30-day period immediately preceding the event giving rise to the claim.
Nothing in these Terms limits 11pk's liability for death or personal injury caused by its negligence, or for fraud or fraudulent misrepresentation. These exclusions do not affect your statutory rights.
11pk collects, processes, and stores player data in accordance with its Privacy Policy, which forms part of these Terms & Conditions and should be read alongside them. By registering an account on 11pk, you consent to the collection and processing of your personal data as described in the Privacy Policy.
Player data collected by 11pk is used for purposes including account management, KYC verification, fraud prevention, responsible gaming compliance, and service improvement. 11pk does not sell or share player personal data with third-party marketing organisations.
11pk reserves the right to update or amend these Terms & Conditions at any time. When material changes are made, we will notify registered players via email or on-platform notification at least 7 days before the changes take effect.
Your continued use of the 11pk platform following the effective date of any amendments constitutes your acceptance of the revised Terms. If you do not agree with the amended Terms, you must close your account before the effective date of the changes.
These Terms & Conditions are governed by the laws of the jurisdiction in which 11pk holds its international gaming license. Any dispute arising from your use of the 11pk platform shall first be submitted to 11pk's internal complaints process.
To raise a formal complaint, contact 11pk customer support via live chat or by emailing [email protected]. Include your registered username, a clear description of the issue, and any supporting evidence. 11pk will acknowledge your complaint within 48 hours and aim to provide a full response within 14 calendar days.
If you are not satisfied with the outcome of the internal complaints process, you may escalate the matter to the Alternative Dispute Resolution (ADR) body designated by 11pk's licensing authority. Details of the relevant ADR body are available on request from 11pk support.
For queries relating to these Terms & Conditions, account matters, or any other aspect of the 11pk platform, our support team is available 24 hours a day, 7 days a week, in both Urdu and English:
Note for Pakistani players: Our support agents are familiar with JazzCash, EasyPaisa, and Pakistani banking procedures. Whether you are writing in Urdu or English, from Karachi, Lahore, Islamabad, or Faisalabad, our team will assist you in the language and context that works best for you.
Our 24/7 support team is available in Urdu and English to walk you through any part of the 11pk platform rules. Reach us via live chat anytime. 21+ only — play responsibly.