Data Protection · Privacy · Security
Your privacy is a core commitment at 11pk — not an afterthought. This Privacy Policy explains exactly what personal data we collect from Pakistani players, why we collect it, how it is stored and protected, and what rights you have over your own information. Please read this document carefully.
Privacy Commitments at a Glance
11pk only collects personal data that is strictly necessary for operating your account, processing your JazzCash or EasyPaisa transactions, and meeting our licensing obligations. We do not collect data for its own sake.
11pk does not sell, rent, or trade your personal data to third-party marketing organisations under any circumstances. Your information is used exclusively for account management, KYC, fraud prevention, and platform improvement.
All data transmitted between your device and the 11pk platform is protected using industry-standard SSL/TLS encryption. Sensitive fields such as passwords and payment details are never transmitted in plain text.
CNIC copies, selfies, and other identity documents submitted during KYC verification are stored in encrypted, access-controlled storage. Only authorised compliance staff review these documents — they are never shared externally.
Registered 11pk players have the right to request access to, correction of, or deletion of their personal data at any time by contacting our support team. Requests are processed within 30 calendar days.
You can opt out of all 11pk marketing communications — including SMS, email, and push notifications — at any time through your account settings or by requesting opt-out via our 24/7 live support team. Opt-outs are actioned within 48 hours.
Important Notice: This Privacy Policy applies to all players who register, deposit, or otherwise use the 11pk platform, including users accessing 11pk from Karachi, Lahore, Islamabad, Faisalabad, and all other locations across Pakistan. By creating an account on 11pk, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, you must not register or use the 11pk platform.
11pk ("we", "us", "our", "the Platform") is an online casino and sports betting platform operating under an international gaming licence. The 11pk platform is accessible at https://11pk.app and is designed for English-speaking Pakistani players aged 21 and above.
For the purposes of this Privacy Policy, 11pk acts as the data controller — meaning we determine the purposes and means by which your personal data is processed. Where we engage third-party service providers to process data on our behalf (such as payment processors or KYC verification services), those parties act as data processors under instructions from 11pk.
Questions or requests relating to this Privacy Policy should be directed to our Data Protection team via the contact details provided in Section 14 of this document.
The following categories of personal data may be collected and held by 11pk in relation to your account and platform usage:
Sensitive Data: 11pk does not intentionally collect sensitive personal data categories such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data beyond what is required for CNIC-based identity verification. If you voluntarily disclose such information during a support interaction, it will be handled with an additional layer of care and not used for any purpose beyond resolving your query.
11pk collects personal data through the following means:
11pk uses the personal data it holds for specific, documented purposes. The table below summarises the primary use cases:
| Purpose | Data Categories Used | Notes |
|---|---|---|
| Account creation & management | Identity, Contact | Required to open and maintain a player account |
| KYC & age verification | Identity, Financial | Mandatory under our gaming licence obligations; 21+ age enforcement |
| Processing deposits & withdrawals | Financial, Identity | Required for all PKR transactions via JazzCash, EasyPaisa, HBL, UBL, Meezan |
| Fraud prevention & security | Technical, Financial, Identity | Protects players and the platform from fraudulent activity |
| Responsible gaming compliance | Usage, Identity | Monitoring for problem gambling indicators; enforcing self-exclusion orders |
| Customer support | Identity, Contact, Communications | Resolving queries, complaints, and disputes |
| Marketing communications | Contact | Only where you have provided consent; opt-out available at any time |
| Platform analytics & improvement | Technical, Usage | Aggregated and anonymised where possible |
| Legal & regulatory compliance | All categories as required | Meeting obligations under our international gaming licence |
11pk processes your personal data under the following legal bases, depending on the specific purpose:
11pk does not sell or rent your personal data to any third party. We may share your data only in the following circumstances:
We engage carefully selected third-party service providers who process data on our behalf under strict contractual data processing agreements. These include:
We may disclose your personal data to regulatory authorities, law enforcement agencies, or courts where we are legally required to do so under our gaming licence obligations or applicable law. 11pk will not voluntarily disclose player data to any government body beyond what is legally mandated.
In the event of a merger, acquisition, or sale of all or part of 11pk's business assets, player data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and its implications for your data via email or on-platform notification in advance.
No Marketing Data Sales: 11pk will never sell, share, or provide your personal data — including your mobile number, email address, or CNIC information — to third-party advertising networks, data brokers, or marketing organisations. This is an absolute commitment with no exceptions.
11pk uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small text file placed on your device when you visit the 11pk platform.
You may control cookie settings through your browser's privacy settings. Please note that disabling strictly necessary cookies will prevent you from logging in or using the 11pk platform. Disabling functional cookies may affect your platform experience. 11pk does not use third-party advertising cookies or tracking pixels for external ad networks.
11pk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and regulatory requirements. The following retention guidelines apply:
When retention periods expire, data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
11pk implements a layered security framework designed to protect player personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
Player Responsibility: While 11pk maintains robust security on the platform side, you are responsible for maintaining the security of your own login credentials. Never share your 11pk password with anyone — including people claiming to be 11pk support agents. 11pk staff will never ask for your password via any channel.
As a registered 11pk player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our Data Protection team using the details in Section 14. We will respond within 30 calendar days.
Request a copy of all personal data 11pk holds about you, along with information about how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where there is no compelling legal reason for continued processing. Note: certain data must be retained for regulatory compliance and cannot be deleted on request.
Request that we limit how your data is used, for example while a correction request is being reviewed.
Request a structured, machine-readable copy of data you have provided to 11pk, where technically feasible.
Object to processing based on legitimate interests or for direct marketing purposes. Marketing opt-outs are actioned within 48 hours.
The 11pk platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. Age verification is a mandatory step in our KYC process, and accounts where the player is found to be under 21 will be immediately closed with all balances forfeited.
If you are a parent or guardian and believe that a minor has registered an account on 11pk using falsified identity documents, please contact us immediately at the details provided in Section 14. We will investigate and act promptly on all such reports.
21+ Policy: 11pk enforces a strict 21+ age restriction on all platform features including account registration, deposits, betting, and casino game access. This is a non-negotiable requirement under our gaming licence and our own responsible gaming policy.
As an internationally licensed gaming platform, 11pk may process or store certain categories of player data on servers or through service providers located outside of Pakistan. Where such transfers occur, 11pk ensures that appropriate safeguards are in place to maintain the same level of data protection that applies within the platform's primary operating jurisdiction.
Safeguards for international data transfers include contractual data processing agreements that impose data protection obligations on the receiving party, and transfer only to jurisdictions or providers with demonstrably adequate data protection standards.
Financial transaction data processed through JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank is handled within Pakistan in accordance with the State Bank of Pakistan's applicable regulations and the payment providers' own privacy policies.
11pk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. When material changes are made, we will notify registered players via email or on-platform notification at least 7 days before the updated policy takes effect.
The "Last Updated" date at the top of this Privacy Policy will always reflect the date of the most recent revision. We encourage you to review this policy periodically to stay informed about how 11pk protects your data.
Your continued use of the 11pk platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you must cease using the platform and request account closure before the change takes effect.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data 11pk holds about you, please contact our Data Protection team through the following channels:
Complaints: If you are not satisfied with how 11pk has handled your personal data or a data rights request, you have the right to escalate your complaint to the relevant data protection supervisory authority under the jurisdiction of our gaming licence. Details of the relevant supervisory authority are available on request from our support team.
Our 24/7 support team is available in Urdu and English to help with any privacy-related query. Reach us instantly via live chat on the 11pk platform. Must be 21+ to register and play.